ALL SHOP EQUIPMENT POLICY

RETURN POLICY

Returns must be made within 30 days of invoice date. You must request a Return Authorization by calling (650) 274-7266. Shop Equipment USA retains the right as to whether a product may be returned, exchanged or cancelled.

 

IMPORTANT: Returned merchandise must be in new condition, including all original packaging. We will not issue a credit or refund or accept any product which is returned to us that has been installed, used or altered, if any parts are missing, or if the packaging is incomplete or ruined. It is the customers responsibility to perform due diligence to confirm the product can be properly installed in the area of intended use.

 

How To Return Items For Exchange, Credit, or Refund:

1. The returned merchandise must be new, complete and in its original packaging.

2. Customer is responsible for all shipping costs.

3. Restocking charge will be calculated at 20% of purchased product price for all returned items.

4. The return must be made within 30 days of invoice date.

5. Please include a copy of your original invoice with your return.

6. Please indicate if you would like an exchange, credit or refund.

7. Securely pack the product and send it with shipping and insurance charges prepaid to our shipping location.

8. Returns must be made within 15 days of the Return Authorization being provided.

No Returns, Credits or Exchanges for: 

• Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.

• Returned items that failed due to incorrect voltage or improper wiring.

• Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.

• Any item damaged in shipment or any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.

• Returned items with cosmetic defects that do not interfere with product functionality.

• Returned items with no accompanying RMA number and completed RMA form.

• Returned items that are incomplete or defaced.

• Any consumable or standard wear items.

• Returned items with a different serial number from what was authorized for return.

• Returned items that do not include your original receipt, invoice or sales order.

• Returned items that were special ordered or custom configured.

• Freight damaged items. If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.